Parts & Service

After-sale service is a critical part of what makes owning a Texwrap or Tekkra system special. If you need replacement parts, extra manuals or after-sale options for your equipment, our Parts and Service department can assist.

They are also available for technical support by phone to assist in diagnosing and fixing problems you might encounter with a machine in the field.

Contact Parts & Service

For the fastest service please have the model and serial number of the machine ready when calling.

Office hours 8:00 AM to 4:30 PM Central Time.

Technical Service by phone call (636)-239-7424 - press 3, or email texwrap.service@promachbuilt.com

Parts Sales by phone call (636)-239-7424 - press 4, or email texwrap.parts@promachbuilt.com

If you require immediate technical support for your existing machine, call Texwrap’s 24-hr EMERGENCY number: (636)-239-7424 - press 3


Other Aftermarket Services

  • Follow-up training & Technical Schools
  • Installation and start up of new equipment
  • PMMI Certified Training
  • System upgrades
  • Safety audits
  • Equipment refurbishing
  • Machine repair and service

PMMI Certified Trainer Program

Texwrap is proud to offer the PMMI Certified Trainer Program - a recognized designation that ensures the highest standards of quality training are being met and unparalleled value is being given to the customer.

Our certified trainers make a difference by bringing the following to your company:

  • Faster start-up curves
  • Reduced overtime
  • Reduced downtime
  • Improved vendor relationships
  • Reduced service calls
  • Improved turnaround time for repairs
  • Reduced equipment failure
  • Increased safety
  • Reduced raw and packaging material losses
  • Attainment of ongoing high productivity
  • Reduced changeover times
  • Reduced consumer complaints